Frequently Asked Questions
Yes, all of our ceramics are completely food safe.
Can Droll Designs ceramics go in the oven?
All of our items are oven safe provided you put a room temperature piece in a cold oven and then turn on the heat. Our pieces can withstand very high temperatures but if they are shocked (exposed from one extreme temperature to another) they will crack.
Can I pour hot food into Droll Designs ceramics?
Food that is straight from the oven or top of stove could cause a room temperature piece to crack if poured in. It is best to pre-warm the piece by filling it with warm water and let it sit for a few minutes then fill it with hot water and let sit another few minutes. Now hot food can be safely poured in.
Are Droll Designs ceramics microwave safe?
A few of our items have metallic platinum or gold accents on them; these items cannot go in the microwave. However, all of our other items can.
Can Droll Designs ceramics go in the dishwasher?
The dishwasher will not hurt our pieces, but if they knock together during the wash cycle there is a risk that they will chip. For best results we recommend hand washing.
Why does it take 4 to 6 weeks to receive my order?
Droll Designs does not keep an inventory, all of our items are poured, cleaned, painted and fired to order. Check out our photo album on Facebook where you can see how our ceramics are made!
How does Droll Designs ship orders?
Most orders are shipped Priority mail. We are a green company and recycle packaging materials, which also keeps your shipping cost down. Shipping cost of returned items are the responsibility of the customer.
What do I do if my purchase arrives broken?
Do not throw away packaging or product and contact us within 24 hours in order to qualify for compensation.
I broke the lid or bottom of my Droll Designs ceramic piece, can I get a replacement?
Yes, Droll Designs will make replacement parts for patterns up to 20 years old. Check out our Replacement Parts section for pricing.
I saw a pattern once many years ago but it is not on your website, can I still get it?
Yes, Droll Designs keeps pattern photos and painting records going back 20 years. Feel free to call us at (508) 932-2574 or email us with a description, we can then give you the pattern details and help you with placing an order.
Can I get a Droll Designs pattern on any shape?
Yes, if you see a pattern you like but it doesn’t show the shape you want simply give us a call at (508) 932-2574 or email us and we will be happy to help you.
What types of payment do you accept?
Almost any credit card. All online orders are processed through PayPal. For phone and email orders we accept personal checks.
Does Droll Designs sell wholesale?
Sorry, we do not sell wholesale, only retail.
Does Droll Designs sell discounted "Second Quality " pieces?
Yes, at the Dress Code in downtown Gloucester,MA and the Stock Exchange in Manchester by the Sea,MA.
Are Droll Designs ceramics made in the USA? Yes. The clay shapes, the painting and firing are all done here in the USA.
